All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the Return Merchandise Authorization (RMA) number clearly printed on the outside of the package. Return/Refund requests must be made within three days of the receipt date, and all items must arrive at our warehouse within ten days of the return request, no exceptions.
Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levy a restocking fee up to 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.
EC4Display is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by the Postal Service cannot be tracked to ensure delivery. Since EC4Display cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.