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Fast Turnaround: 7 working days from you order to your hands!!

Frequently Asked Questions

Frequently Asked Questions


Q1: Where do I submit my logo and artwork for my order?

EC4Ddisplay has a very friendly and helpful staff that oversees all the artwork and logos for the customer to the design team. Just simply send us an email to our sales@ec4display.com and we can help you get started with the process and answer any questions.


Q2: What is a safe zone and why should I adhere to it?

An area around the outer edge of the final print size that does not contain any essential images or text. This area can be anywhere from ¼" upward; based upon the intended output size. We always recommend a minimum 1" safe area inside the trim line to be sure nothing will be cut off.


Q3: Can I cancel or change my order?

Changes must be made before the order is sent to production.  Any and all stocked items can be changed or cancelled prior to shipping without incurring any fees.  Once a custom printed graphic is approved and placed "In Production" status, it cannot be cancelled. Once we have begun printing, we cannot stop the process. Contact your sales rep immediately to see if you can cancel or change your order.


Q4: What types of files can I upload?

We work with many file formats, however the best file formats are PSD(Adobe Photoshop), AI (Adobe Illustrator), EPS (Encapsulated Post Script), PDF (Adobe Acrobat), or TIFF (Hi-Resolution TIFF). Mac and PC files are acceptable. Just be sure to convert all fonts to outlines or curves before sending; or include the PC fonts when uploading. 


Q5: What is a safe zone and why should I adhere to it?

An area around the outer edge of the final print size that does not contain any essential images or text. This area can be anywhere from ¼" upward; based upon the intended output size. We always recommend a minimum 1" safe area inside the trim line to be sure nothing will be cut off.


Q6: Do you have any minimum order requirements?

None at all, we accept all orders. 


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